CIO priorities according to Gartner are as follows:
Top 10 Business Priorities
1. Business process improvement
2. Reducing enterprise costs
3. Improving enterprise workforce effectiveness
4. Attracting and retaining new customers
5. Increasing the use of information/analytics
6. Creating new products or services (innovation)
7. Targeting customers and markets more effectively
8. Managing change initiatives
9. Expanding current customer relationships
10. Expanding into new markets and geographies
The technology priorities are as follows:
1. Business intelligence
2. Enterprise applications (ERP, CRM and others)
3. Servers and storage technologies (virtualization)
4. Legacy application modernization
5. Collaboration technologies
6. Networking, voice and data communications
7. Technical infrastructure
8. Security technologies
9. Service-oriented applications and architecture
10. Document management
Some key insights from the Gartner press release:
“Senior enterprise executives ….. expect IT to play a role in reducing enterprise costs, not merely with cost cutting but by changing business processes, workforce practices and information use. “
"It's time for CIOs to develop business process improvement capabilities as part of the core of IT….. to respond to executive expectations that see business processes as important to business performance, as closely associated with application systems and as a responsibility of the CIO and IT."
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